Refund & Replacement Policy

Ask support to confirm the exact plan, duration, activation method, region and price before paying. A WhatsApp pre-filled message does not itself create a refund entitlement or confirm availability.

Contact CheapOTT on WhatsApp as soon as you notice a missing delivery, incorrect plan or activation problem. Include the order ID, the phone number used for the order and a concise description of the issue. Do not share OTPs, payment PINs or unrelated passwords.

We first verify the order and the delivery record. Depending on the issue and the specific plan, the practical resolution may be correction, replacement, credit or refund. The outcome, required evidence and any timing are confirmed in writing in the WhatsApp conversation.

If a third-party provider changes, suspends or limits a service because of its own rules or because a customer used it outside those rules, the case may not qualify for a replacement. We will still review the facts and explain the available next step.

Message support immediately with the transaction reference. Never send a full card number, UPI PIN or banking password. We cannot investigate a payment without enough information to match it to an order.